English FAQ

  • Can I fully submerge the SpyraTwo under water?

    The SpyraTwo is like a yoghurt cup, which means your SpyraTwo will fill up with water and join the Titanic. This can also increase the dripping on the barrel. Among other things, this can affect the lifespan of the SpyraTwo!
  • Can I use the SpyraTwo with other liquids than water?

    We recommend to only use clean tap water to fill up your SpyraTwo. All other liquids can have a negative impact on its durability. With improper use the SpyraTwo can loose its warranty.
  • Can I use the SpyraTwo with salt water / chlorinated water?

    We recommend filling your SpyraTwo with clean tap water only. Nevertheless, we have integrated a particle filter for your convenience. This filter prevents leaves and small particles from disrupting your gameplay. So if you want to use your SpyraTwo out in the wild - no worries! While the SpyraTw...
  • Do I have a warranty for the SpyraTwo?

    The warranty of the SpyraTwo is determined by the respective country-specific regulations for electronical devices and can last between one or two years.
  • Do I have to pay customs?

    For deliveries to the European Union and the USA, the Incoterm DDP (Delivered Duty Paid) applies. For deliveries to Great Britain, Norway, Switzerland, Canada, Australia and New Zealand the Incoterm DAP (Delivered At Place) applies. Any costs incurred for customs, processing and taxes shall be pa...
  • How do I get a refund?

    You can return your SpyraTwo within 14 days after the package has arrived on your doorstep. Please follow the link to our return portal: https://spyra.com/pages/returns If you have any questions, please contact our customer support at hello@spyraone.com.
  • How far can the SpyraTwo shoot?

    SpyraTwo’s water bullets have a target range of 9m (30ft) using the usual shot and 14m (46ft) using the power shot (45° shooting angle).
  • How to change currency and language?

    You can change language and currency on the top right corner of the website.
  • Is the SpyraTwo legal in my country?

    We have studied all relevant regulations in detail in order to make sure that the SpyraTwo can legally be played with like any other water gun toy in all countries we are shipping to. Of course, we cannot foresee any future changes or regulations but we will do our best to stay updated on that to...
  • Is the SpyraTwo waterproof?

    All components of the SpyraTwo are individually protected agains water damage. The SpyraTwo itself is water permeable which means that it should not be fully submerged under water or it will sink after a short while.
  • Shipping countries & -costs

    Germany (free shipping for 100€ order value, otherwise 4.90€) Europe (free shipping for 100€ order value, otherwise 9.90€) United States (free shipping for 100 USD order value, otherwise: 9 USD) Canada (29 USD) Australia (varies between 34 and 74 USD)
  • What temperatures can the SpyraTwo handle?

    We have done some intense testing on the SpyraTwo within relevant temperature ranges. You can safely operate your SpyraTwo between temperatures of  0°C (32°F) and  60°C (140°F).